John Heritage
Professor Emeritus
Curriculum VitaeThis involves looking at social interaction from the point of view of how it is constructed, the social, cultural and psychological factors that impact its implementation, and its impact on social outcomes, including the distribution of goods and services and the (re-)production of social structure.
Currently my work is concentrated on three broad areas. First there is the interaction order itself, which I approach as a conversation analyst. Here my recent work has focused on ways in which persons claim (and defer to) authority in interaction, and the identities that are invoked and validated in this way.
I also do research on interaction in political arenas: this work includes the analysis of political speeches and audience reactions to them, a number of works on the news interview as a genre of political communication and, most recently, a historical study of presidential news conferences over the past 50 years.
The third, and largest, part of my current research program focuses on interaction in medicine. I have published a number of papers on interactions between new mothers and community health nurses, on decision-making in health care contexts including surgery and antibiotics prescribing, and on social interaction in general primary care. My current projects include research on interventions to improve cancer screening rates, communication within primary care teams, and experimental interventions to test specific changes in the ways physicians communicate with patients. I am also closely involved in studies of antibiotics prescribing, and methods of intervening to alleviate chronic pediatric pain.
Degrees
Ph. D., University of Leeds
Grants
Agency for Healthcare Research and Quality 2001-2004
Communication and satisfaction with primary care teams
Goal: To evaluate the contribution of nursing assistants to the overall delivery of quality in primary care visits, to assess information transfer between nursing assistants and physicians and to evaluate the contribution of nursing assistants to patient satisfaction with medical care.
National Science Foundation: 2001-2003
The Evolution of Questioning in Presidential Press Conferences
Goal: To establish the nature, patterns and causes of growing adversarial questioning in presidential press conferences during the post-war period.
Agency for Healthcare Research and Quality 2003-2005
Addressing Patients' Multiple Concerns in Primary Care
Goal: To test a communication intervention on physician's ability to deal with patients presenting multiple concerns.
Selected Publications
Garfinkel and Ethnomethodology (1984). Cambridge, Polity Press.
Structures of Social Action: Studies in Conversation Analysis (1984). Cambridge, Cambridge University Press. [Co-edited with Max Atkinson]
Talk at Work: Interaction in Institutional Settings (1992) Cambridge, Cambridge University Press. [Co-edited with Paul Drew]
The News Interview: Journalists and Public Figures on the Air (2002). Cambridge, Cambridge University Press. [with Steven Clayman]
"Questioning Presidents: Journalistic deference and adversarialness in the press conferences of Eisenhower and Reagan." Journal of Communication (2002) 52(4): 749-775. [with Steven Clayman]
"What Leads Physicians to Believe that Parents Expect Antibiotics? A Study Of Parent Communication Behaviors and Physicians’ Perceptions." Journal of Family Practice (2003) 52(2): 140-148. [with Tanya Stivers, Rita Mangione-Smith, Marc Elliott and Laurie McDonald]
Communication in Medical Care. (2006) Cambridge, Cambridge University Press. [Co-edited with Douglas Maynard]
Talk in Action. (frth). Boston, Blackwell-Wiley. [with Steven Clayman]
Previous Courses by Term
Conversational Structures II
Special Topics in Sociology
Conversational Structures I
Conversation Analysis I
Practicum in Conversation Analysis: Data Analysis
Conversational Structures I
Conversation Analysis I
Talk and Social Institutions
Communication in Medical Care
Talk and Social Institutions
Conversational Structures II
Conversation Analysis II
Practicum in Conversation Analysis: Data Analysis
Conversational Structures I
Conversation Analysis I
Communication in Medical Care
Talk and Social Institutions
Study of Norms
Conversation Analysis II
Conversational Structures I
Conversation Analysis I
Practicum in Conversation Analysis: Data Analysis
Practicum in Conversation Analysis: Data Analysis
Talk and Social Institutions
Conversation Analysis II
Conversational Structures I
Conversation Analysis I
Special Topics in Sociology
Talk and Social Institutions
Conversation Analysis II
Conversational Structures I
Topics in Sociological Theorizing
Conversation Analysis I
Talk and Social Institutions
Special Topics in Sociology
Practicum in Conversation Analysis: Developing Work in Progress
Conversation Analysis II
Conversational Structures I
Conversation Analysis I
Practicum in Conversation Analysis: Data Analysis
Working Group in Sociology
Conversational Structures II
Conversation Analysis II
Conversational Structures I
Conversation Analysis I
Practicum in Conversation Analysis: Data Analysis
Working Group in Sociology
Talk and Social Institutions
Special Topics in Sociology
Working Group in Sociology
Special Topics in Sociology
Practicum in Conversation Analysis: Data Analysis
Conversational Structures I
Conversation Analysis I
Selected Problems in Analysis of Conversation
Talk and Social Institutions
Special Topics in Sociology
Talk and Social Institutions
Conversational Structures I
Conversation Analysis I
Talk and Social Institutions
Conversational Structures I
Special Topics in Sociology
Undergraduate Seminar: Communication in Medical Care
Communication in Medical Care
Conversational Structures I
Talk and Social Institutions
Study of Norms
Special Topics in Sociology
Conversational Structures I
Talk and Social Institutions
Undergraduate Seminar: Communication in Medical Care
Special Topics in Sociology
Talk and Social Institutions
Undergraduate Seminar
Conversational Structures I
Talk and Social Institutions
Conversation and Society
Undergraduate Seminar
Special Topics in Sociology
Talk and Social Institutions
Theory and Research in Sociology
Undergraduate Seminar
Theory and Research in Sociology
Special Topics in Sociology
Talk and Social Institutions
Theory and Research in Sociology
Special Topics in Communication Studies: Heterogeneous Groups Communication
Theory and Research in Sociology
Talk and Social Institutions
Study of Norms
Special Topics in Communication Studies: Heterogeneous Groups Communication
Special Topics in Communication Studies: Heterogeneous Groups Communication
Study of Norms
Previous Courses by Course
Conversational Structures II
2018 Spring Quarter
2016 Winter Quarter
2011 Spring Quarter
Conversational Structures II
2018 Spring Quarter
Special Topics in Sociology
2018 Spring Quarter
2012 Spring Quarter
2010 Spring Quarter
2007 Fall Quarter
Conversational Structures I
2018 Winter Quarter
Conversational Structures I
2018 Winter Quarter
2017 Winter Quarter
2015 Fall Quarter
2014 Fall Quarter
2013 Fall Quarter
2012 Fall Quarter
2011 Fall Quarter
2011 Winter Quarter
2010 Winter Quarter
2008 Fall Quarter
2007 Fall Quarter
2007 Winter Quarter
Practicum in Conversation Analysis: Data Analysis
2018 Winter Quarter
2016 Winter Quarter
2014 Fall Quarter
2014 Spring Quarter
2011 Fall Quarter
2011 Winter Quarter
2010 Spring Quarter
Conversation Analysis I
2018 Winter Quarter
2017 Winter Quarter
2015 Fall Quarter
2014 Fall Quarter
2013 Fall Quarter
2012 Fall Quarter
2011 Fall Quarter
2011 Winter Quarter
2010 Winter Quarter
2008 Fall Quarter
Conversational Structures I
2017 Winter Quarter
2015 Fall Quarter
2014 Fall Quarter
2013 Fall Quarter
2012 Fall Quarter
2011 Fall Quarter
2011 Winter Quarter
2010 Winter Quarter
2008 Fall Quarter
2007 Fall Quarter
2007 Winter Quarter
Talk and Social Institutions
2016 Fall Quarter
2016 Winter Quarter
2015 Spring Quarter
2014 Winter Quarter
2013 Spring Quarter
2012 Spring Quarter
2010 Fall Quarter
2009 Fall Quarter
2009 Winter Quarter
2008 Winter Quarter
2006 Fall Quarter
Communication in Medical Care
Talk and Social Institutions
2016 Fall Quarter
2016 Winter Quarter
2015 Spring Quarter
2014 Winter Quarter
2013 Spring Quarter
2012 Spring Quarter
2010 Fall Quarter
2009 Fall Quarter
2008 Winter Quarter
2006 Fall Quarter
2005 Fall Quarter
2004 Spring Quarter
2003 Spring Quarter
2002 Winter Quarter
2001 Spring Quarter
Talk and Social Institutions
2016 Fall Quarter
2016 Winter Quarter
2015 Spring Quarter
2014 Winter Quarter
2013 Spring Quarter
2012 Spring Quarter
2010 Fall Quarter
2009 Fall Quarter
2008 Winter Quarter
2006 Fall Quarter
2005 Fall Quarter
2004 Spring Quarter
2003 Spring Quarter
2002 Winter Quarter
2001 Spring Quarter
2000 Spring Quarter
Conversation Analysis II
2016 Winter Quarter
2015 Winter Quarter
2014 Winter Quarter
2013 Winter Quarter
2012 Winter Quarter
2011 Spring Quarter
Conversational Structures II
2016 Winter Quarter
2011 Spring Quarter
Study of Norms
2015 Winter Quarter
2006 Spring Quarter
2000 Winter Quarter
1998 Fall Quarter
Special Topics in Sociology
2013 Fall Quarter
Topics in Sociological Theorizing
2012 Fall Quarter
Practicum in Conversation Analysis: Developing Work in Progress
2012 Spring Quarter
Working Group in Sociology
Special Topics in Sociology
2010 Fall Quarter
2001 Fall Quarter
Selected Problems in Analysis of Conversation
2010 Winter Quarter
Special Topics in Sociology
2009 Spring Quarter
Special Topics in Sociology
2007 Fall Quarter
Undergraduate Seminar: Communication in Medical Care
2007 Spring Quarter
2005 Spring Quarter
Special Topics in Sociology
2006 Spring Quarter
2005 Spring Quarter
Conversational Structures I
2006 Winter Quarter
2003 Fall Quarter
Conversational Structures I
2006 Winter Quarter
2003 Fall Quarter
Talk and Social Institutions
2005 Fall Quarter
2004 Spring Quarter
2003 Spring Quarter
2001 Spring Quarter
2000 Spring Quarter
Undergraduate Seminar
2004 Winter Quarter
Conversation and Society
2003 Winter Quarter
Undergraduate Seminar
2002 Fall Quarter
2001 Fall Quarter
Special Topics in Sociology
2002 Fall Quarter
Theory and Research in Sociology
2002 Winter Quarter
2001 Winter Quarter
Theory and Research in Sociology
2001 Fall Quarter
2000 Fall Quarter
Special Topics in Communication Studies: Heterogeneous Groups Communication