Faculty

John Heritage


Distinguished Professor


Contact Information

Email    heritage@soc.ucla.edu
Office  234a Haines Hall
Phone  310-206-5216
My research focuses on the sphere of social organization that Erving Goffman calls the "interaction order".

This involves looking at social interaction from the point of view of how it is constructed, the social, cultural and psychological factors that impact its implementation, and its impact on social outcomes, including the distribution of goods and services and the (re-)production of social structure. 

Currently my work is concentrated on three broad areas. First there is the interaction order itself, which I approach as a conversation analyst. Here my recent work has focused on ways in which persons claim (and defer to) authority in interaction, and the identities that are invoked and validated in this way. 

I also do research on interaction in political arenas: this work includes the analysis of political speeches and audience reactions to them, a number of works on the news interview as a genre of political communication and, most recently, a historical study of presidential news conferences over the past 50 years. 

The third, and largest, part of my current research program focuses on interaction in medicine. I have published a number of papers on interactions between new mothers and community health nurses, on decision-making in health care contexts including surgery and antibiotics prescribing, and on social interaction in general primary care. My current projects include research on interventions to improve cancer screening rates, communication within primary care teams, and experimental interventions to test specific changes in the ways physicians communicate with patients. I am also closely involved in studies of antibiotics prescribing, and methods of intervening to alleviate chronic pediatric pain.

Degrees

Ph. D., University of Leeds

Grants

Agency for Healthcare Research and Quality 2001-2004 
Communication and satisfaction with primary care teams 
Goal: To evaluate the contribution of nursing assistants to the overall delivery of quality in primary care visits, to assess information transfer between nursing assistants and physicians and to evaluate the contribution of nursing assistants to patient satisfaction with medical care. 

National Science Foundation: 2001-2003 
The Evolution of Questioning in Presidential Press Conferences 
Goal: To establish the nature, patterns and causes of growing adversarial questioning in presidential press conferences during the post-war period. 

Agency for Healthcare Research and Quality 2003-2005 
Addressing Patients' Multiple Concerns in Primary Care 
Goal: To test a communication intervention on physician's ability to deal with patients presenting multiple concerns.

Selected Publications

Garfinkel and Ethnomethodology (1984). Cambridge, Polity Press. 

Structures of Social Action: Studies in Conversation Analysis (1984). Cambridge, Cambridge University Press. [Co-edited with Max Atkinson] 

Talk at Work: Interaction in Institutional Settings (1992) Cambridge, Cambridge University Press. [Co-edited with Paul Drew] 

The News Interview: Journalists and Public Figures on the Air (2002). Cambridge, Cambridge University Press. [with Steven Clayman] 

"Questioning Presidents: Journalistic deference and adversarialness in the press conferences of Eisenhower and Reagan." Journal of Communication (2002) 52(4): 749-775. [with Steven Clayman]

"What Leads Physicians to Believe that Parents Expect Antibiotics? A Study Of Parent Communication Behaviors and Physicians’ Perceptions." Journal of Family Practice (2003) 52(2): 140-148. [with Tanya Stivers, Rita Mangione-Smith, Marc Elliott and Laurie McDonald] 

Communication in Medical Care. (2006) Cambridge, Cambridge University Press. [Co-edited with Douglas Maynard] 

Talk in Action. (frth). Boston, Blackwell-Wiley. [with Steven Clayman]

Current Courses by Term

2017 Spring Quarter

Honors Research in Sociology

Previous Courses by Term

2016 Winter Quarter

Talk and Social Institutions

Conversational Structures II

Conversation Analysis II

Practicum in Conversation Analysis: Data Analysis

2015 Fall Quarter

Conversational Structures I

Conversation Analysis I

Communication in Medical Care

2015 Spring Quarter

Talk and Social Institutions

2015 Winter Quarter

Study of Norms

Conversation Analysis II

2014 Fall Quarter

Conversational Structures I

Conversation Analysis I

Practicum in Conversation Analysis: Data Analysis

2014 Spring Quarter

Practicum in Conversation Analysis: Data Analysis

2014 Winter Quarter

Talk and Social Institutions

Conversation Analysis II

2013 Fall Quarter

Conversational Structures I

Conversation Analysis I

Special Topics in Sociology

2013 Spring Quarter

Talk and Social Institutions

2013 Winter Quarter

Conversation Analysis II

2012 Fall Quarter

Conversational Structures I

Topics in Sociological Theorizing

Conversation Analysis I

2012 Spring Quarter

Talk and Social Institutions

Special Topics in Sociology

Practicum in Conversation Analysis: Developing Work in Progress

2012 Winter Quarter

Conversation Analysis II

2011 Fall Quarter

Conversational Structures I

Conversation Analysis I

Practicum in Conversation Analysis: Data Analysis

Working Group in Sociology

2011 Spring Quarter

Conversational Structures II

Conversation Analysis II

2011 Winter Quarter

Conversational Structures I

Conversation Analysis I

Practicum in Conversation Analysis: Data Analysis

Working Group in Sociology

2010 Fall Quarter

Talk and Social Institutions

Special Topics in Sociology

Working Group in Sociology

2010 Spring Quarter

Special Topics in Sociology

Practicum in Conversation Analysis: Data Analysis

2010 Winter Quarter

Conversational Structures I

Conversation Analysis I

Selected Problems in Analysis of Conversation

2009 Fall Quarter

Talk and Social Institutions

2009 Spring Quarter

Special Topics in Sociology

2009 Winter Quarter

Talk and Social Institutions

2008 Fall Quarter

Conversational Structures I

Conversation Analysis I

2008 Winter Quarter

Talk and Social Institutions

2007 Fall Quarter

Conversational Structures I

Special Topics in Sociology

2007 Spring Quarter

Undergraduate Seminar: Communication in Medical Care

Communication in Medical Care

2007 Winter Quarter

Conversational Structures I

2006 Fall Quarter

Talk and Social Institutions

2006 Spring Quarter

Study of Norms

Special Topics in Sociology

2006 Winter Quarter

Conversational Structures I

2005 Fall Quarter

Talk and Social Institutions

2005 Spring Quarter

Undergraduate Seminar: Communication in Medical Care

Special Topics in Sociology

2004 Spring Quarter

Talk and Social Institutions

2004 Winter Quarter

Undergraduate Seminar

2003 Fall Quarter

Conversational Structures I

2003 Spring Quarter

Talk and Social Institutions

2003 Winter Quarter

Conversation and Society

2002 Fall Quarter

Undergraduate Seminar

Special Topics in Sociology

2002 Winter Quarter

Talk and Social Institutions

Theory and Research in Sociology

2001 Fall Quarter

Undergraduate Seminar

Theory and Research in Sociology

Special Topics in Sociology

2001 Spring Quarter

Talk and Social Institutions

2001 Winter Quarter

Theory and Research in Sociology

2000 Fall Quarter

Special Topics in Communication Studies: Heterogeneous Groups Communication

Theory and Research in Sociology

2000 Spring Quarter

Talk and Social Institutions

2000 Winter Quarter

Study of Norms

1999 Fall Quarter

Special Topics in Communication Studies: Heterogeneous Groups Communication

1998 Fall Quarter

Special Topics in Communication Studies: Heterogeneous Groups Communication

Study of Norms

1998 Spring Quarter
1998 Winter Quarter
1997 Fall Quarter

Previous Courses by Course

SOCIOL 244B
Conversation Analysis II

2016 Winter Quarter

2015 Winter Quarter

2014 Winter Quarter

2013 Winter Quarter

2012 Winter Quarter

2011 Spring Quarter

SOCIOL M124B
Conversational Structures II

2016 Winter Quarter

2011 Spring Quarter

SOCIOL C258
Talk and Social Institutions

2016 Winter Quarter

2015 Spring Quarter

2014 Winter Quarter

2013 Spring Quarter

2012 Spring Quarter

2010 Fall Quarter

2009 Fall Quarter

2008 Winter Quarter

2006 Fall Quarter

2005 Fall Quarter

2004 Spring Quarter

2003 Spring Quarter

2002 Winter Quarter

2001 Spring Quarter

COMM ST M125
Talk and Social Institutions

2016 Winter Quarter

2015 Spring Quarter

2014 Winter Quarter

2013 Spring Quarter

2012 Spring Quarter

2010 Fall Quarter

2009 Fall Quarter

2009 Winter Quarter

2008 Winter Quarter

2006 Fall Quarter

COMM ST M144B
Conversational Structures II

2016 Winter Quarter

2011 Spring Quarter

SOCIOL CM125
Talk and Social Institutions

2016 Winter Quarter

2015 Spring Quarter

2014 Winter Quarter

2013 Spring Quarter

2012 Spring Quarter

2010 Fall Quarter

2009 Fall Quarter

2008 Winter Quarter

2006 Fall Quarter

2005 Fall Quarter

2004 Spring Quarter

2003 Spring Quarter

2002 Winter Quarter

2001 Spring Quarter

2000 Spring Quarter

SOCIOL 289A
Practicum in Conversation Analysis: Data Analysis

2016 Winter Quarter

2014 Fall Quarter

2014 Spring Quarter

2011 Fall Quarter

2011 Winter Quarter

2010 Spring Quarter

SOCIOL M124A
Conversational Structures I

2015 Fall Quarter

2014 Fall Quarter

2013 Fall Quarter

2012 Fall Quarter

2011 Fall Quarter

2011 Winter Quarter

2010 Winter Quarter

2008 Fall Quarter

2007 Fall Quarter

2007 Winter Quarter

SOCIOL 244A
Conversation Analysis I

2015 Fall Quarter

2014 Fall Quarter

2013 Fall Quarter

2012 Fall Quarter

2011 Fall Quarter

2011 Winter Quarter

2010 Winter Quarter

2008 Fall Quarter

SOCIOL 283
Communication in Medical Care

2015 Fall Quarter

2007 Spring Quarter

COMM ST M144A
Conversational Structures I

2015 Fall Quarter

2014 Fall Quarter

2013 Fall Quarter

2012 Fall Quarter

2011 Fall Quarter

2011 Winter Quarter

2010 Winter Quarter

2008 Fall Quarter

2007 Fall Quarter

2007 Winter Quarter

SOCIOL 126
Study of Norms

2015 Winter Quarter

2006 Spring Quarter

2000 Winter Quarter

1998 Fall Quarter

SOCIOL 285B
Special Topics in Sociology

2013 Fall Quarter

SOCIOL 204
Topics in Sociological Theorizing

2012 Fall Quarter

SOCIOL 285C
Special Topics in Sociology

2012 Spring Quarter

2010 Spring Quarter

2007 Fall Quarter

SOCIOL 289B
Practicum in Conversation Analysis: Developing Work in Progress

2012 Spring Quarter

SOCIOL 295
Working Group in Sociology

2011 Fall Quarter

2011 Winter Quarter

2010 Fall Quarter

SOCIOL 285A
Special Topics in Sociology

2010 Fall Quarter

2001 Fall Quarter

SOCIOL 266
Selected Problems in Analysis of Conversation

2010 Winter Quarter

SOCIOL 180C
Special Topics in Sociology

2009 Spring Quarter

SOCIOL 285E
Special Topics in Sociology

2007 Fall Quarter

SOCIOL 191Q
Undergraduate Seminar: Communication in Medical Care

2007 Spring Quarter

2005 Spring Quarter

SOCIOL 285F
Special Topics in Sociology

2006 Spring Quarter

2005 Spring Quarter

COM STD M144A
Conversational Structures I

2006 Winter Quarter

2003 Fall Quarter

SOCIOL CM124A
Conversational Structures I

2006 Winter Quarter

2003 Fall Quarter

COM STD M125
Talk and Social Institutions

2005 Fall Quarter

2004 Spring Quarter

2003 Spring Quarter

2001 Spring Quarter

2000 Spring Quarter

SOCIOL 197C
Undergraduate Seminar

2004 Winter Quarter

SOCIOL 24
Conversation and Society

2003 Winter Quarter

SOCIOL 285G
Special Topics in Sociology

2002 Fall Quarter

SOCIOL 197F
Undergraduate Seminar

2002 Fall Quarter

2001 Fall Quarter

SOCIOL 202B
Theory and Research in Sociology

2002 Winter Quarter

2001 Winter Quarter

SOCIOL 202A
Theory and Research in Sociology

2001 Fall Quarter

2000 Fall Quarter

COM STD 197J
Special Topics in Communication Studies: Heterogeneous Groups Communication

2000 Fall Quarter

1999 Fall Quarter

1998 Fall Quarter

COM STD 197J

1998 Spring Quarter

COM STD M125

1998 Winter Quarter

SOCIOL CM125

1998 Winter Quarter

SOCIOL 126

1997 Fall Quarter